• info@betterfamilylife.org

Daruby Call Center Training at Better Family Life

BFL Call Center GraphicBetter Family Life’s Workforce Development Department is now offering our newest training initiative, the Daruby Call Center Representative Certification Course at Better Family Life. This is a 6-week course to successfully train and develop customer service professionals.

You will learn:

  • a full understanding of the call center role and expectations
  • soft skills, customer service skills, computer skills and automated call simulation
  • how to achieve and sustain successful careers in call centers along with what it takes to excel in performance

Topics include:

  • Communication Skills
  • Telephony
  • Problem Resolution
  • Customer Satisfaction
  • Professionalism/Attendance
  • Career Paths
  • Interviewing Skills/Resume Preparation
  • Workplace Survival Skills/Ethics
  • Life Skills/Self Help

Certification: Students will take Pre/Post Assessments and a final Certification Examination. Upon successful completion, students will receive a NRF Customer Service and Sales Certification and will receive interview/placement opportunities with major companies in the St. Louis area.

Next Training Dates: February 27, 2017

Where: At the Better Family Life Cultural, Educational and Business Center at 5415 Page Blvd., St. Louis, MO 63112

Please Fill Out the Form Below to Request Information About the Call Center Program

Do you need well-trained customer service representatives?

We train, you hire, no charge!

Better Family Life, Inc. invites your organization to partner with us as we launch our newest training initiative: the Daruby Call Center Representative Certification Training at Better Family Life.

This intensive course is designed to train prospective job candidates with prospective job candidates with contact center expectations, develop center expectations, develop customer contact communications skills, technical writing skill, and prepare them for successful careers in customer contact-related industries.

This is a no-fee service. We only request that our partners interview our graduates for positions within your company. In addition, your company must be eligible for up to 50% salary reimbursement for six months for each employee hired.

The goal of the training is to change lives by providing optimal training and leadership skills that lead to sustained employment and a “Better Family Life” for those working toward success.

Here’s how it works

Our trainees complete an extensive training certification course that provides:

  • Pre/Post Assessments
  • Computer Skills
  • Customer Service/Soft Skills
  • Call Simulation
  • Communication/Writing Skills
  • Grammar/Etiquette
  • Handling Irate Customers
  • Active Listening & Critical Thinking Skills
  • Professionalism
  • Workplace Ethics

We partner with the best to offer you the best!

  • Successful graduates receive a Contact Center Certificate and will be interview-ready
  • Graduates are provided continuous workplace coaching for sustained employment and reduced attrition
  • Our program provides financial literacy, credit counseling, auto financing, first-time homeownership seminars with down payment/closing cost assistance.
  • Drug tests and background checks administered at no cost to employers

Your company hires the right candidate with the right training!